This Terms and Conditions document governs the use of Dumpling 100 service including shopping and participation in promotions run by Dumpling 100.Please read our terms and conditions carefully, as making a purchase signifies acceptance of these terms.
Products displayed on the site shop can be purchased using the options provided. Customers can be confident that all of their details are protected by the latest security mechanisms and are used only for purposes of the transaction fulfilment.
If you click on links on the Dumping 100 website, that take you to third-party websites, you will be subject to their privacy policies. Dumpling 100 cannot be held responsible for the actions of any third-party websites.
By submitting an order, you agree to these terms and conditions.
SHIPPING & RETURNS
Generally it takes us 24-48 hours to prepare your order and shipping takes approximately 3-7 days. Delivery times may be extended during promotion periods or at a busy time of the year such as Christmas. You will receive an email with a tracking number once your order has been dispatched.
If you did not receive your complete order, please contact info@dumpling100.com.au and we will make sure you get your order in its entirety.
To ensure we provide you with the best product possible at all times, we will only deliver to occupied home and office addresses. If your delivery arrives and no one is at the supplied address we will return it to our head office where you may pick it up. If this occurs we will notify you of the missed delivery and give you the option to either pick it up from the head office free of charge or have the items re-delivered to you at the original delivery rate you were charged.
Dumpling 100 will contact you one day before delivery to ensure you are at the premise.
If you have selected local pick up, we will notify you when your order has been processed and contact you also to arrange pick up.
Dumpling 100 is only able to offer returns/ exchange for items that are damaged or defective, or on incorrect orders. If any or your products have arrived detective, damaged or incorrect, please send an email to info@dumpling100.com.au with photos of the defect/damage and we’ll work on getting a return processed for you. Return requests may take a few days to process, please send us notice within 5 days of receiving your order in order to be eligible for a refund/exchange.
PRODUCT INFORMATION AND SAFETY
Please pay close and careful attention to any and all product safety guidelines or instructions that might be on your product label, accompany your order or that are listed on our website in product descriptions. These instructions are important and customers will be responsible for ensuring that products are only used in strict accordance with them.
Dumpling 100 will not be responsible for any consequences that may flow from the incorrect or misuse of our products due to non-compliance with our product instructions or recommendations.
Please read ingredient lists to check for personal allergens.
LINKS TO THIRD PARTY WEBSITES
Throughout our website and associated social media, we may provide links to third-party websites. These links are provided for your enjoyment or information. The material and content made available throughout these links are not intended as a representation Dumpling 100 or our employees or opinions. Following these links is always at your discretion.
Dumpling 100 is not responsible for policing the services, policies or practices of these third parties. We will not be held liable for any loss, damage or any other consequences that may arise out of the use of third party websites or services.
